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All Comfort Cove Products Come Equipped with a

10-YEAR Limited Warranty

Radiant System, Inc. will replace any heating element found to be defective for a period of 10 years from date of purchase. All other components are warrantied for a period of one year from date of purchase. Warranty does not apply to damage from accidents, misuse, alteration, or if connected to voltage 5 percent above the nameplate voltage, or to equipment improperly installed, wired, or maintained in violation of the instruction manual. This warranty is only valid in the United States. All warranty items FOB: Radiant Systems, Inc.

Radiant Systems, Inc., will not be responsible for any incurred labor charges.

Terms & Conditions of Sale - Return Policy

The following conditions shall constitute a part of any order resulting in the fabrication and/or sale of the whole or any part of the equipment manufactured by Radiant Systems, Inc. There shall be no changes in terms or conditions of sale accepted unless detailed in writing by Radiant Systems, Inc.

1. Errors in Pricing

Errors on published Radiant Systems, Inc. price sheets, prices quoted by the factory or a Radiant Systems, Inc Representatives, either in writing or verbal are subject to correction and will not be honored if incorrect.

2. Cancellation

Orders accepted by Radiant Systems, Inc., can be canceled by the purchaser only if not shipped and on terms that protect Radiant Systems, Inc., products from loss.

3. Damage Claims

All claims for customer paid freight must be filed with the carrier by the customer.

  • Damage must be noted at time of delivery.
  • All concealed damage must be reported to the carrier within 15 Days from delivery date.
  • The recipient can refuse delivery of damaged products. Our responsibility for damage ceases when the carrier signs for the shipment.

4. Shortages/Incorrect Material

All claims for shortages or incorrect material must be made in writing via (FAX) within one (1) week of receipt of product.

5. Returns

All returns must have a return authorization number from the factory and all returns must:

  • Be in original packaging,
  • Be unused,
  • Be undamaged,
  • Be sent back freight paid

Returns are subject to a 20% restocking charge. Outgoing freight will be deducted from credit.

Note: Radiant Systems, Inc., is not liable for published pricing by any other organization and will honor only current price sheets issued by Radiant Systems, Inc. Taxes or other charges imposed upon production, sale and or shipment of equipment by any government authority, local or federal, are the responsibility of the purchaser